Thanks for using JIVESYSTEMS. This policy explains the what, how, and why of the information we collect when you use JIVESYSTEMS. It also explains the specific ways we use and disclose that information. We never sell lists or email addresses.
We’ll start by getting a few definitions out of the way that should help you understand this policy. When we say “we,” “us,” and “JIVESYSTEMS,” we’re referring to Askflywheel Limited d/b/a JIVESYSTEMS, a Republic of Ireland private company. When we say “you” or “Member,” we’re referring to the person or entity that’s registered with us to use the Services.
We provide online platforms that you may use to create, send, and manage emails (the “Services”). We offer the Services on our websites http://www.jivesystems.com (each a “Website” and together the “Websites”). In the course of providing the Services, we may collect Personal Information, which means information about a Member. A “Distribution List” is a list of email addresses that one of our Members has sent, or intends to send, emails to, and all information relating to those email addresses.
If you have any questions or comments, or if you want to update, delete, or change any Personal Information you’ve submitted on the Website, please use our contact form to get in touch. You may also contact us via email at info@JIVESYSTEMS.com.
Cookie management tools from your browser won’t remove Flash cookies, but here’s how to manage privacy settings for them.
We use this “Supplemental Member Information” to develop features like Social Pro, a tool that helps you learn about your subscribers and send them more relevant content.
We may use and disclose your Personal Information only as follows:
JIVESYSTEMS’s systems analyze email lists and addresses to find trends in the data. That information helps us keep the evil spammers out.
Occasionally, we have to disclose information about our customers to meet legal requirements. Third-party disputes are a common example: If two parties have a dispute, and one of them used JIVESYSTEMS in a way that’s relevant to the dispute, then we might get a request for user data. Whether we say “no way” or comply depends on the subpoena.
It’s the law! Unsubscribe links are required by the CAN-SPAM act. Plus, making it easy for people to opt out is the nice thing to do.
When you send email marketing, it bounces around from server to server as it crosses the internet. Along the way, server administrators can read what you send. Email wasn’t built for confidential information. If you have something confidential to send, please don’t use JIVESYSTEMS.
Our rule of thumb is “Never send anything in an email that you wouldn’t put on a postcard.”
Your subscriber lists are stored on a secure JIVESYSTEMS server. We don’t, under any circumstances, sell your lists, contact people on your lists, market to people on your lists, steal your lists, or share your lists with any other party, unless it’s required by law. If someone on your list complains or contacts us, we may then contact that person. Only authorized employees have access to view Distribution Lists. You may export (download) your lists from JIVESYSTEMS at any time, as long as we have a copy.
We’ll use and disclose the information in your Distribution Lists only for the reasons listed under Use of Your Personal Information, except the following. (In other words, we will not use and disclose the information in your Distribution Lists to):
It’s worth repeating: We respect your privacy and your subscribers’ privacy. We’d never sell your information or bother anyone on your mailing list.
Nobody’s safe from hackers. If a security breach causes an unauthorized intrusion into our system that materially affects you or people on your Distribution Lists, then JIVESYSTEMS will notify you as soon as possible and later report the action we took in response.
To protect your information, our credit card processing vendor uses the latest 128-bit Secure Socket Layer (SSL) technology for secure transactions. Our vendor is certified as compliant with card association security initiatives, like the Visa Cardholder Information Security and Compliance (CISP), MasterCard® (SDP), and Discovery Information Security and Compliance (DISC).
JIVESYSTEMS accounts require a username and password to log in. You must keep your username and password secure, and never disclose it to a third party. Because the information in your Distribution Lists is so sensitive, account passwords are encrypted, which means we can’t see your passwords. We can’t resend forgotten passwords either. We’ll only reset them.
JIVESYSTEMS complies with the U.S.–E.U. and U.S.–Swiss Safe Harbor Framework, which is overseen by the U.S. Department of Commerce and covers the collection, use, and retention of personal data from European Union member countries and Switzerland. We certify that we follow the principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. A data processing agreement is available upon request, please contact firstname.lastname@example.org
This section affects you if you do business in the EU or Switzerland. To learn more about the Safe Harbor program, visit http://safeharbor.export.gov/companyinfo.aspx?id=19301.
We do our best to keep your data accurate and up to date, to the extent that you provide us with the information we need to do that. If your data changes (like a new email address), then you’re responsible for notifying us of those changes.
We only store data about you for as long as it’s reasonably required to fulfill the purposes that gave us the right to access it in the first place. We keep some data indefinitely, relating to when and where emails were sent, which bounced, which resulted in a complaint, and similar information, because we use it to help us screen out people who violate SPAM laws, and for other reasons explained in this policy.
We’ll give you access to any Personal Information about you that we hold within 30 days of any request for that information you make by emailing email@example.com. Unless it’s prohibited by law, we’ll remove any Personal Information about you from our servers at your request.