Comments on: Thoughts on Social Media, Marketing, and The Importance of Customer Support

By: Flywheel aka Ortonom

Flywheel aka Ortonom — Sat, 20 Jun 2009 01:05:44 +0000

Yes, that is a great extension of this article. It is also exactly how Dell was born our of the ashes. They focused on one customer at a time through social media comments; turning them from unhappy to happy by solving their issue(s).

Thanks Al for your well placed insight.

By: Flywheel aka Ortonom

Flywheel aka Ortonom — Sat, 20 Jun 2009 01:05:00 +0000

Thanks Al for your well placed insight.

By: Flywheel aka Ortonom

Flywheel aka Ortonom — Thu, 18 Jun 2009 17:00:50 +0000

Thanks Al for your well placed insight.

By: Brett Davis

Brett Davis — Thu, 18 Jun 2009 17:00:14 +0000

Well spoken Flywheel! This is the way it's always been for smart companies; there just aren’t very many smart companies. Remember back in the day when Ford said, “Quality is Job 1” and then later companies focused on getting survey information on product performance and on and on. Those are all well and good, but if your employees are truly thrilled about coming to work because they are treated with respect and dignity….sky’s the limit my friends! If the feeling they get is real and honest, your employees will do back flips to attract and service your clientele. Customer service starts at the top, one rung at a time! Let's talk about it – Tweet me @tbsSEObrett

By: Brett Davis

Brett Davis — Thu, 18 Jun 2009 17:00:00 +0000

By: Flywheel aka Ortonom

Flywheel aka Ortonom — Thu, 18 Jun 2009 17:00:00 +0000

Thanks Al for your well placed insight.

By: Al Hanzal

Al Hanzal — Thu, 18 Jun 2009 16:50:23 +0000

Nice job on this post. I would extend your thought one further step. It's not just through customer service, social media sites are great places to learn about customer preferences. Good marketing begins with knowing what the customer wants and how they want it. If you know how to listen and engage on social media sites, you can learn a great deal about customer preferences for products and services.

By: Al Hanzal

Al Hanzal — Thu, 18 Jun 2009 16:50:00 +0000

By: Brian

Brian — Thu, 18 Jun 2009 16:25:24 +0000

Interesting Post…you really have me thinking about shifing focus on developing work culture and taking care of employees.

Thanks for the food for thought and making breaking social media down to what it's really about.

Brian

By: Brian

Brian — Thu, 18 Jun 2009 16:25:00 +0000

Interesting Post…you really have me thinking about shifing focus on developing work culture and taking care of employees.

Thanks for the food for thought and making breaking social media down to what it's really about.

Brian